Our ITaaS services in detail:

Automated onboarding:
We integrate your HR system to efficiently automate and significantly speed up the onboarding process for new employees.

Automated offboarding:
Our SaaS tool and your HR system work seamlessly together to ensure a smooth and secure offboarding process.

Software deployment:
Software is automatically assigned to the right users and departments to optimize processes and avoid errors.

Software removal:
Software is automatically removed from users and systems to ensure efficient deprovisioning.

Quick user creation:
User accounts are set up immediately in the automated onboarding process.

Immediate user suspension:
If necessary, user accounts are automatically deactivated within a few minutes.

Reliable user archiving process:
We ensure proper separation and cost-effective archiving of your user data.

SaaS Consolidation:
We analyze your SaaS environment and show you optimization potential that can help you reduce your costs.

Customizing SaaS tools:
We configure your SaaS tools to meet your individual requirements and business processes.

Reduce SaaS costs:
We optimize your license costs and find potential savings.

Access control:
We implement Identity and Access Management (IAM) to securely and efficiently manage access to your SaaS tools.

SLA management:
We review your SLAs and ensure that they optimally support your business goals and that no conflicts arise.

safety management
(optional extension):
Our certified IT security experts provide you with comprehensive support in securing your SaaS environment — from audits to implementing zero trust principles.

Software installation:
We install software quickly and easily on your managed devices — even without direct access.

Software configuration:
We configure your software applications and support you with individual adjustments.

Service level agreement:
Our flexible and transparent SLA guarantees you quick response times and solution-oriented support.

Software troubleshooting:
We find the right solution for your software problems and thus ensure your satisfaction.

Inventory management:
We start with a detailed inventory of your hardware and create a clear inventory management system.

Device security:
Your devices are in safe hands with us. We protect them against cyber attacks and data loss with cutting-edge security solutions.

Shipping & configuration*:
Benefit from CO2-neutral delivery of your devices within the EU (excluding UK) and our professional configuration.

Access protection*:
In an emergency, we lock your devices remotely to protect your data from unauthorized access.

Hard drive encryption*:
With our device management, we automatically encrypt your hard drives and thus protect your data from unauthorized access.

Device updates*:
We always keep your devices up to date — thanks to automatic updates and patches.

Tracking*:
If you wish, you can locate your devices.

Lifecycle management*:
We take care of the entire life cycle of your devices — from procurement to disposal — and ensure smooth replacement.

Tailored user portal:
Your personal service portal, individually tailored to your needs.

Overview of tickets:
Keep track of your pending inquiries and the status of your tickets.

Easy ticket inquiries:
Create new support tickets in no time — 24/7.

Customized service catalog:
Your individual service catalog — tailored to your requirements.

Incident management:
We help you solve your IT problems quickly.

Remote management:
We keep IT running smoothly by proactively identifying and resolving potential issues — often before you even notice them.

Solving the problem:
With us, you're always talking to real people, not bots. We solve your IT issues in real time and offer you personalized support.

Integration of collaboration tools (optional extension):Our customers usually use our tailor-made portal. However, if you wish, we can also integrate Slack or Microsoft Teams to ensure seamless collaboration.

Remote maintenance:
Personal support is very important to us. That is why our employees answer and process all of your inquiries personally.

Screen sharing:
Share your screen in real time with our support agents or have their screen show you to solve your issue quickly and easily.

Video presentations:
For more complex questions, we will create a short presentation to explain the solution to you in an understandable way.

Video training (optional extension):We offer individual webinars to specifically train you and your team.

Self-service support:
Solve IT problems yourself quickly and easily with our knowledge database.

Documentation:
Get off to a smooth start with our comprehensive documentation — available for you right after onboarding.

FAQ database:
Find answers to common questions in our FAQ database.